Support
Hardware and Software Support
CMS Software has the all round ability and technical know-how to install maintain and update IT systems within the SME marketplace incorporating many different industry sectors. The details below provide an overview of the products and service that are covered by CMS Software Ltd.
CMS Software will streamline your support by becoming a single source of contact and administration, co-ordinating the various agencies to deal with your issues as they arise. An added benefit of this service is the ability of CMS Software to “block purchase” onsite maintenance agreements which in turn provides you with a comprehensive source of repair specialists at highly competitive rates.
Help Desk
CMS Software operates a helpdesk facility located in Upminster Essex, where technical staff can respond to a support call remotely and diagnose and attempt to fix any issues. The Help Desk is operated during the normal working hours, Monday to Friday (excluding Bank Holidays) from 9.00am. to 5.30pm.
The standard support contract includes:
- Telephone and email support.
- Information on new releases.
- Updates/Upgrades of the software, where applicable.
- Remote dial-in support is available for fast, efficient fault identification and problem resolution. In most cases will alleviate the need for onsite support.
Onsite Support
All of our contracts are tailored to meet our customer requirements and expectations. They include service level agreements (SLAs) ranging from Mon- Fri 09.00 to 17.00 with an 8+8 cover, up to 24/7 cover with a 2 hour response.
The various SLAs available are agreed after consultation with CMS and can be mixed and matched according to your sites individual requirements and system setup.
We offer a range of software and hardware support services.
For further information on all the Customer Support Services Provided by CMS, contact us direct. You’ll find our contact details here.