Software Support

Software Support

Through our team of experienced help desk engineers, we provide first and second level software support for a wide range of products and solutions. We will diagnose the problem and, in most cases, resolve the problem in line with the agreed SLA (Service Level Agreement). If, for some reason, we are unable to resolve the issue ourselves we will escalate the problem to the relevant manufacturer to effect a quick resolution.

CMS Software is an accredited member of the Microsoft Partner Program. We are able to provide second and third line technical support to your IT staff for your Windows server applications and operating systems. For companies with limited IT staff resources we also provide first line support for those day to day problems.

We provide cover for a range of Microsoft Server operating systems & applications and workstation operating systems including:-

  • Windows Server 2000 – 2019
  • Windows Windows 7, Windows 8.x, Windows 10, Windows 11
  • Microssoft Exchange
  • Microsoft SQL Server
  • Sophos Firewall and security products
  • plus many more

SLA and Contracts

All of our contracts are tailored to meet our customer’s requirements and expectations. They include (Service Level Agreement) SLA’s ranging from Mon- Fri 09.00 to 17.00 with an 8+8 cover, up to 24/7 cover with a 2 hour response.

The various SLA’s available are agreed after consultation with CMS Software and can be mixed and matched according to your sites individual requirements and system setup.

For further information on all the Customer Support Services Provided by CMS, contact us direct. You’ll find our contact details here.